Returns
Hassle Free Returns: If for any reason, you are dissatisfied with the quality of the merchandise you have purchased or the merchandise does not fit properly. Please email not@blacknotblack.co.nz within 24 hours of receipt. Please include all details of your transaction. Once you have received a confirmation email to return your goods. Please return item to Black not Black.
- The goods are MUST be returned within 7 days, in the same condition in which they were sent, including appropriate sales tags, a web store credit or refund of the purchase value will be made upon receipt of the returned goods by Black not Black.
- Shipping, handling & insurance are not refundable and Black not Black accepts no responsibility for returned goods lost or damaged in transit.
- Return of goods will only be accepted for valid reasons and will be at the discretion of Black not Black management.
- Customers are welcome to approach Black not Black to ‘re-sell’ the item on their behalf.
- Please ensure a copy of all your transaction details accompany the returned goods
Any other reason you would like to return your goods please email us, we are nice peps, who want you to be fully satisfied with your purchase.
No refunds, exchanges or credits are available on sale and clearance items or items purchased during special promotions or discount offers. PLEASE CHOOSE CAREFULLY!